Current shipping time is 3-5 business days! (updated 3/27/2019)
Customer Service EMAIL:
Most emails are answered within 24 business hours!
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U.S. ORDERS - I ship USPS first class mail with tracking UNLESS the customer pays for upgraded Priority Mail shipping. WE DO NOT ship on Saturday or Sunday -- Shipping is done on Monday through Friday only!
Once the package has been released to the post office, I assume no responsibility for it. Any tracking or delay in receipt should be addressed with your local post office by using the tracking number on your receipt or by logging into your NTW account. Package lost or stolen? Please contact your local Post Office, as once it leaves our office we have no control over the USPS or what they do with packages when the leave our home office.
INTERNATIONAL ORDERS - I ship First Class International with a US Tracking #. Any fees issued by your country are your responsibility. Once the package has been released to the post office, I assume no responsibility for it.
Returns & Exchanges: