Policies/Shipping Times

Hi everyone! I'm Sheri, the owner of Nerds The Word! You will also hear the name Andy or Mr. Nerd, as my husband is also a HUGE part of our business behind the scenes! We are a ready to ship sticker shop, hand drawn sticker shop based in the USA. We offer a wide variety of gaming and nerdy items as well as SNARK, gnomes, and two exclusive characters! 

Current shipping time is 1-3 business days! (updated 3/24/2022)

Customer Service EMAIL:

NerdsTheWordPlanner@Gmail.com

Most emails are answered within 12 business hours!

SOCIAL MEDIA:

FOLLOW US ON IG: https://www.instagram.com/nerdsthewordplan/

JOIN OUR FB group for freebies, games, and more here: https://www.facebook.com/groups/NerdsTheWordStickerCo/

YouTube Channel: https://www.youtube.com/channel/UCnUs4NgiPWqLJIaU8MqP9iA

SHIPPING INFO:
U.S. ORDERS - I ship USPS first class mail with tracking UNLESS the customer pays for upgraded Priority Mail shipping.  
Once the package has been released to the post office, I assume no responsibility for it.  Any tracking or delay in receipt should be addressed with your local post office by using the tracking number on your receipt or by logging into your NTW account.  Package lost or stolen? Please contact your local Post Office, as once it leaves our office we have no control over the USPS or what they do with packages when the leave our home office.

INTERNATIONAL ORDERS - I ship First Class International with a US Tracking #.  Any fees issued by your country are your responsibility. Once the package has been released to the post office, I assume no responsibility for it. Unfortunately, the USPS controls international rates, and they are extremely high. I am so sorry about that, but it's out of our control! We are ONLY offering International shipping to Canada at this time due to the high postage costs and changing regulations.

 Returns & Exchanges:

I don't accept returns, exchanges, or cancellations on orders, HOWEVER please contact me if you have any problems with your order I will be happy to get them corrected or come to some sort of solution to make it right! We have a quality control check BEFORE shipping each order for mistakes to insure all orders are sent in perfect orders! We do make an exception ONE TIME per customer, if the cancellation is made within 24 hours... ORDERS PLACED DURING A COLLABORATIVE SALE, have a strict NO CANCELLATION POLICY, it is far too confusing to be cancelling and refunding orders. --- FOR QUESTIONS PLEASE EMAIL MY TEAM AT NerdTheWordPLanner@gmail.com